Refund and Returns Policy for THECORNELIS INC Online Training

At THECORNELIS INC, we offer online training services. Please review our refund and returns policy outlined below:

Refund Eligibility

Our refund policy extends for a period of 30 days from the date of purchase. After 30 days, we cannot provide a full refund or exchange.

Return Requirements

To be eligible for a return, the online training course must meet the following criteria:

• The course must not have been accessed or used.
• The course materials and access details must be in the same condition as when received.
• The original packaging or accompanying materials must be included, if applicable.

Non-Returnable Items

The following items are exempt from being returned for a refund:

• Gift cards or vouchers for online training.
• Downloadable software products associated with the training.
• Any additional non-refundable items specified on the course description.

Proof of Purchase

To initiate a return, you will need to provide proof of purchase, such as a receipt or confirmation email.

Live Training Refund

Please note that you can not get a refund for live online training course. Contact our customer support team for assistance with refund for recorded course purchase.

Partial Refunds

In certain situations, we may grant partial refunds at our discretion. These include:

• Courses with obvious signs of prior access or use.
• Courses where access codes or licenses have been redeemed.
• Courses that are not in their original condition, damaged, or missing parts due to reasons unrelated to our error.
• Courses returned more than 30 days after purchase.

Refund Process

Once we receive and inspect your returned online training course, we will send you an email notification regarding the approval or rejection of your refund request.

If your refund is approved, the refund amount will be processed and automatically applied to your original method of payment within a specific number of days.

Delayed or Missing Refunds:

If you have not received your refund, we recommend the following steps:

• Check your bank account again.
• Contact your credit card company as it may take some time for the refund to be officially posted.
• If necessary, contact your bank as processing times can vary.
• If you have completed these steps and have not received your refund, please contact our customer support team at admin@thecornelis.com.

Sales and Promotions:

Please note that only regular priced online training courses are eligible for refunds. Courses purchased during sales or promotions cannot be refunded.

Course Exchanges:

We do not provide exchanges for online training courses. If you encounter any issues with the course, please contact our customer support team for assistance.

Contact Information:

For any refund or return-related inquiries, please contact us at admin@thecornelis.com

We appreciate your understanding and cooperation with our refund and returns policy.